Government Gateway Credentials

Government Gateway Credentials

When you registered for PAYE, you would have set up an online account with HMRC. You normally log into your account as shown below. These are the details you need to enter into Chronicle Payroll to be able to submit RTI information to HMRC.

In company setup you need to enter your gateway User ID and password. They need to be identical to what you would enter the HMRC gateway.

Government Gateway User ID

This is the user ID your company uses to sign into the Government Gateway. It is normally 12 digits long.

Government Gateway Password

This is the password your company uses to sign into the Government Gateway. They need to be identical to what you use to sign into to view your PAYE account within your government gateway account. For security reasons, you cannot view your password within Chronicle Payroll.

Without this information, you will not be able to submit your RTI's to HMRC. If you are having issues submitting to HMRC, this is normally the main cause. Please see RTI: Authentication Error for further guidance if you continue to have issues.