Getting log files from Access Control Unit ACU

Using SSH to Connect via USB
 

You will need a USB Type-A to USB Type-B cable. Connect the USB Type-A plug onto the computer and 
connect the USB Type-B connector into the controller. 

Note: using a USB Type-A to Type-A cable will not work as the Type-A port on the controller is not for this 
use.

1. Connect the USB-A plug to the computer.
2. Connect the USB-B plug to the controller.
3. Open Command Prompt.
4. Run “ping 192.168.14.1” to test the connection.

Using SSH to Connect via Ethernet
 

Putty tool

1. Install Putty (https://www.putty.org/)
2. Run the Putty executable.
3. Select Session > Logging
   • Session Logging = All Session Output
   • Log File Name: Browse to a known location to save the log to.
4. Select Session.
5. Enter 192.168.14.1 into the Host Name field and hit enter.
6. Enter “root” and hit Enter (note the username must be all lower case).
7. It will then ask for a password.
8. There are two ways to paste the passphrase into the Putty Window:
   • Ensure the Putty window is active, and right-click within the window.
   • Click the Putty logo, top left on the window title bar, and choose Edit -> Paste.
     Note, Ctrl+V does not work. 
     When you paste, the window will not change to show the pasted text.
9. Hit Enter to confirm the password.

It should bring you to a prompt with the controller serial number. If the password is 
incorrect, or has not been pasted correctly, it will re-ask for the password up to 5 times.

Collect Logs
 

Once you are connected to the controller, type log -F and press Enter (note, this is case sensitive).

The screen will show the active logging.
 

Check the folder from page 8, step 3b, to ensure that the log file has been created and is being written to.
Leave putty running until the relevant log events have been captured.

Close Putty.
 

You can now either reference the log file created to diagnose the issue, or email Chronicle Support with the log file, and we will assist in the diagnosis.