V2 - Creating & Using a Tablet Account

If you have purchased a tablet from us at Chronicle or provided your own for employees to clock in and out, if this has not been set-up for you already, this guide will explain how to create a tablet user and what is possible with a tablet account. 

A tablet account will change the existing Chronicle Mobile App from personal, use unique to an individual to use by multiple employees as they will be able to locate/search for their name in the drop-down and then process their action. 

A tablet account cannot be used for individual holiday/absence bookings - This must be done on their personal login to the app or via their Self Service.

Creating a Tablet User

If a tablet user has not been set-up for you, you can follow the below steps to create one in preparation for logging in on your tablet device. 

1. Navigate to the 'Settings' via the bottom left option in the home screen menu items.
2. Then access 'Organisation' then 'Users'.
3. Select the orange 'Create User' option in the top-right.
   1. Under the 'Is Employee' drop-down, assign an employee to this user (This is usually an admin/super user of your environment).
   2. Enable 'Mobile App User'.
   3. Enter a valid e-mail address if not pre-populated.
   4. Change the username to 'tablet@company/sitename'.
   5. Enter a simple password, such as 123456789.

   6. Enable 'Force Password Change'.

      

4. Navigate to the 'Access' tab along the top.

   1. Enabling access to any of these will mean that the names of the employees within the applied tag will appear in the drop-down on the tablet.

      

5. Navigate to 'Mobile App Access' along the top. 
   1. Enable 'Allow supervisor employee clocking'.
   2. Enable 'Enable facial recognition on clock in' (This is if you want employees to scan their face upon clocking - This will require each employee to have their own individual user, applied with a mobile app licence).

   3. The above are they only required options to enable, however you can look through the list and disable any menu items you do not want to be displayed.

      

6. Click 'Create'.

Logging in and Using the Tablet Account

With the tablet account user created, you'll now need to move over to your tablet and download the Chronicle Mobile App (new) from your respective app store. 

With the app downloaded, ensure permissions for both location (on precise) and camera are allowed. 

Use the username and password you used for the tablet user on the application and before clicking 'Log In', select the 'Remember Me' option in case it ever gets logged out. 

Upon your first login attempt, you may be prompted to change the password to something unique. 

Once logged in, you'll see a search bar where employees can locate and select their name and perform their clocking action. They will be able to: 

• Clock IN
• Clock OUT
• Start Break
• End Break
• Change Activity (Using the + at the bottom of the screen)
• Change Cost Centre (Using the + at the bottom of the screen)

If 'Facial Recognition on clock in' is enabled and the employee has a user with a mobile app licence applied, upon processing an action they will be prompted to take their photo (They may need to enrol a photo if this is the first time). 

Please Note:

• When adding a new employee into your Chronicle environment, the data on the tablet will need to be refreshed and will require you to log out and back in for their name to appear. 
• If an employee encounters a 'GUID' error, this is because they do not have a user profile with a mobile app licence assigned.