How do I manage and clear my exceptions?

An Exception, is a System-Generated notification. It informs the user that an action has been processed that may require manual intervention. 

When an Admin user logs into the Dashboard, the top of the page will show a colour coded bar. One of the selections, in orange, are the exceptions that have been raised. The admin can view the details of the Exceptions by clicking on "View Details".

Clicking 'View Details' will take you to the Exception Management screen.

Here, you will see a list of all of the Exceptions that have been generated by the system. You can filter these Exceptions by Tag, Date Range, or Exception Type, from the panel on the left:

The below list of Exceptions has been filtered for 'Production Team 1' over the last month.

To see the work record that the exception has been raised against, click anywhere on the Row. This will bring up the associated working record.

You can see the exceptions in the bottom right corner. You can see that this employee has clocked in on a non-scheduled day. 

Once you have made adjustments to, or viewed the work record and deemed it to be correct and accurate to the hours worked by the employee, you can simply tick the box next to the exception and click the 'X' at the top right. This will change the "Yes" under 'Raised' to a "No" and remove it from the list of exceptions. 

On rare occasions, a network-related issue may cause your clocking unit to drop offline during scheduled shift start times. This can cause an inordinate amount of "Not Clocked In" Exceptions to be raised.

Within the 'View' > 'Manage Exceptions' screen, you can bulk clear exceptions. To do this, you'd change the filter on the left hand side to the exception you want to clear in bulk (Not Clocked IN for example). 

Firstly, if there are more than 10 records of exceptions, be sure to change the filter to display the amount of records required. 

Then, select the tick box in the top-left corner of the table to select all options. From there, you'd just select 'Clear' to clear them all at once.